Arriverr's Terms of Service

Last update: July 2024

The following terms of service (these "Terms of Service"), govern your access to and use of the Arriverr website, including any content, functionality and services offered on or through www.arriverr.com (the "Site") by Arriverr International Ltd. and its subsidiaries: Arriverr Inc. (26 Mercer St., New York, NY 10013, USA) Arriverr International Ltd. and its subsidiaries are collectively referred hereto as "Arriverr" "we" or "us" and “you” or “user” means you as an user of the Site.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Arriverr Payment Terms, found here (“Payment Terms”), and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request here.

1. Representations and Warranties

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Arriverr services. 

The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.

By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

2. Key Terms

Buyers are users who purchase services on Arriverr.

Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.   

Gig® Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.

Gig® Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.​

Gig® Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an Order.

Gig® / Gigs® / Services  are services offered on Arriverr.

Hourly Contract means an Order based on an hourly Custom Offer with an Hourly Rate.

Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.

Hourly Rate means the rate per hour agreed between Seller and Buyer for an Hourly Contract.

Hourly Weekly Report / Weekly Report means the working hours reported by Seller on a weekly basis in connection with an Hourly Contract.

Logo Design is an original design for a logo uploaded by a Seller through the Arriverr Logo Maker.

Logo Maker is the automated Logo Design tool offered by Arriverr to users as further explained in these Terms of Service.

Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Service.

Orders are the formal agreements between a Buyer and Seller.

Professions is where eligible Sellers can showcase the Services they offer on Arriverr based on specific skills.

Sellers or Freelancers are users who offer and provide Services on Arriverr.

Seller Page is where Sellers can include all of their information, present a portfolio of other works, showcase their Professions and anything that could be helpful to Buyers.

3. Overview (Main terms, in a nutshell)

• Only registered users may buy and sell on Arriverr. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.

• Sellers determine their pricing, at their sole discretion. Services on Arriverr may be offered at a base starting price of US$5 and a minimum Hourly Rate of US$7.25. Arriverr reserves the right to set a higher base starting price in certain categories.

• Buyers pay Arriverr in advance to create an Order, as further detailed on the Payment Terms. 

• For fees and payments please read the Payment Terms.

• Sellers must fulfill their Orders, and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation and level.

• Sellers gain account levels based on their performance metrics. You can read more about it on the Levels section below.

• Users may not offer or accept payments using any method other than placing an Order through Arriverr.com.

• When purchasing on Arriverr, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page or unless agreed otherwise between Seller and Buyer.

• Arriverr retains the right to use all delivered work that the user has agreed to include and is published as part of a review, and Logo Designs for Arriverr marketing and promotion purposes.

• We care about your privacy. You can read our Privacy Policy here.

• Arriverr offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.

4. Sellers

4.0 Basics

• Sellers create Gigs on Arriverr to allow Buyers to purchase their services.

• Sellers may also offer Custom Offers to Buyers in addition to their Gigs. Eligible Sellers may also offer eligible Pro Clients, Custom Offers on hourly basis as detailed below.

• Each Gig you sell and successfully complete, accredits your account with a revenue equal to 95% of the purchase amount. For Hourly Contracts, the Services detailed in a Weekly Report you successfully complete, accredits your account with revenue equal to 80% of the Hourly Rate for the number of hours on the completed Weekly Report.

• Arriverr accredits Sellers once an Order, or for Hourly Contracts - Hourly Weekly Report, is completed. See our "Orders" section below for more information.

• For more information about receiving payments, fees and taxes see the Payment Terms. 

• Sellers may not promote their Gigs, Seller Page or any Arriverr content via the Google Ads platform.

• The Seller's rating is calculated based on the reviews posted by Buyers. High ratings allow Sellers to obtain advanced Seller levels. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account (see Levels section below).

• Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

• If you declare yourself to sell on Arriverr for purposes relating to your primary job or profession, you will be considered as a “Business Seller” and the following additional term will apply to you: (i) Upon creating a Gig, or upon our request, Business Sellers, will be required to submit the following information and documents to Arriverr: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Trade registration number or equivalent means of identification and the trade register in which the Business Seller is registered (if applicable); (e) Self certification by the Business Seller committing to only offer products or services that comply with the European Union applicable regulations; and (f)Upon our request, further appropriate documents that prove the information provided. (ii) If a Business Seller fails to provide this information and documents within a given reasonable deadline, Arriverr may restrict or suspend the account.

4.1 Gigs®

• Sellers are allowed to post a select amount of active Gigs based on their level status.

• Gigs created on Arriverr are User Generated Content.

• Gigs and/or users may be removed by Fiverr from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:

• Illegal or fraudulent services

• Copyright Infringement, trademark infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy.

• Adult oriented services, pornographic, inappropriate/obscene

• Intentional copies of Gigs

• Spam, nonsense, violent or deceptive Gigs

• Gigs misleading to Buyers or others

• Reselling of regulated goods

• Offering to prepare academic works on behalf of Buyers

• Low quality services or deliveries

• Promoting Arriverr and/or Arriverr Gigs through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.

• Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.

• Gigs that have been permanently removed for violations are not eligible to be restored or edited.

• Gigs may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.

• Gigs may include website URLs to pre-approved URL-patterns contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Arriverr’s Terms, will be removed.

• Gigs are required to have an appropriate Gig image related to the service offered. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller level or becoming permanently disabled.

• Gigs may contain an approved Gig video uploaded through the Gig management tools available on Arriverr.

• Statements on the Gig Page that undermine or circumvent these Terms are prohibited.

• Eligible Gigs may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.

4.2 Levels

Our level system empowers Sellers with metrics demonstrating what drives their progress. As Sellers gain more experience on the platform and advance to higher Levels, they will be eligible for new benefits and tools.

• Arriverr Sellers can gain account levels based on their activity and performance metrics. For Top Rated Seller Level (TRS), eligibility is also based on manual evaluation. Details about the level criteria.

• In certain categories, the TRS evaluation process may require sellers to complete mandatory tests or other verification steps.

• Arriverr may update the level criteria and the benefits and tools per level from time to time.

• Violations of these Terms, may result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system and/or affect your eligibility to certain benefits and tools.  

4.3 Seller Features

Arriverr Sellers have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

• Sellers can send Custom Offers addressing specific requirements of a Buyer.

• Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.

• Custom Offers are sent from the conversation page.

• Services provided through Custom Offers may not violate Arriverr’s Terms.

Hourly Contract

• Eligible Sellers may offer eligible Pro Clients with Hourly Contracts.

• The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 8 hours.

• Any Hourly Contract that had no activity during a period of 3 months will be automatically terminated.

• Time reporting:

• Sellers should report their hours immediately after performing the work, with sufficient information describing the work performed by them. Once Sellers log their working hours, it will be sent to the client for their review. Sellers are welcome to add additional information and attach any relevant files to provide additional context. Such additional information might be used by Arriverr’s Customer Support in case of a dispute.

• Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract.

• Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation.

• All working hours performed during a week must be reported by Sunday, 23:59 UTC. Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it. 

Project Milestones

• Gigs and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Gig or Custom Offer’s description and timelines.

• Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.

Gig Subscription  

• Eligible Sellers may offer Buyers a fixed term subscription for a specific Gig (the “Gig Subscription”). During the Gig Subscription term, Seller will deliver one Order of the same Gig on a recurring basis, as agreed between the Seller and Buyer.

• Buyers may cancel future Orders under the Gig Subscription before payment is made for such future Orders. In such case, the Orders under the Gig Subscription will be cancelled, as applicable. Once payment is made, Arriverr’s Order Cancelation policy under the Payments Terms will apply.

• Sellers may cancel the Gig Subscription up to 10 days before the next consecutive Order. Otherwise, Arriverr’s Order Cancelation policy under the Payment Termswill apply.

Stock Media

• Eligible Gigs have the option to access and use a catalog of licensed images, music and footage clips (“Stock Media”).

• Sellers earn 20% of the fees charged directly for standard license Stock Media. Arriverr may offer Buyers to enhance their standard license after the purchase, and such enhanced license does not entitle Sellers to additional revenue share. 

• Important: Each selected Stock Media item is authorized for a one time use. The selected media item must be integrated into the delivered work only and must not be used as a stand-alone or for recurring use. Sellers are not authorized to share the original image file with the Buyer or any third party. In addition, Stock Media are governed by special license terms, that are set forth by Shutterstock.

• Important: If you cancel an Order that includes Stock Media, the license to these Stock Media will be canceled as well and you will no longer be able to use these Stock Media.

• Please note that Stock Media is available for purchase by everyone and is not owned exclusively by the Buyer.

• Users can contact Fiverr's customer support department for assistance here.

4.4 Shipping Physical Deliverables

Some of the Services on Arriverr are delivered physically (arts and crafts, collectable items, etc.). For these types of Gigs, Sellers may decide to define a shipping pricing factor. The following must apply in case Seller and Buyer agreed on Shipping Physical Deliverables:

• Gigs that include a shipping pricing factor must have physical deliverables sent to Buyers.

• Shipping costs added to a Gig only pertains to the cost Sellers require to ship physical items to Buyers.

• Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.

• Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.

• Arriverr does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.

• A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.

5. Buyers

5.1 Basics

• You may not offer direct payments to Sellers using payment systems outside of the Arriverr platform.

• Arriverr retains the right to use all delivered work that the user has agreed to include and is published as part of a review, and Logo Designs for Arriverr marketing and promotion purposes.

• Buyers can request Seller a Custom Offer which addresses specific Buyer requirements. Buyers may also use brief features to ask for services. Services requested on Arriverr must be an allowed service on Arriverr. Users should refrain from using such features for any purpose other than looking for services on Fiverr.

• When placing an Order on the Arriverr platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.

5.2 Purchasing

• Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.

• You may not offer Sellers to pay, or make payment using any method other than through the arriverr.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

5.3 Recommendation System

We make personalized recommendations of content to our users in order to enhance the experience on Arriverr. To learn more about Arriverr's Recommendation System.

6. Orders

6.1 Basics

• Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.

• An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.

• For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client's payment method.

• Orders through the Logo Maker are completed once payment is made by the Buyer.

• A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will stop and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.

• Buyers may purchase a Gig Subscription, if available on the Seller’s Gig Page. During the Gig Subscription term, a new Order of the same Gig will be automatically created on a recurring basis, as agreed between the Seller and Buyer. By purchasing a Gig Subscription, you authorize us to automatically charge you for each Order under the Gig Subscription from your Arriverr Balance or saved payment method, as applicable. If you do not have any Arriverr Balance or a saved payment method, you will be requested to approve the payment prior to the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Gig Subscription will be canceled. Buyer may also cancel future Orders under the Gig Subscription before payment is made for such future Orders. Once payment is made, Arriverr’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers can cancel future Orders under the Gig Subscription 10 days prior to the next consecutive Order.

• Certain Gigs that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that Arriverr does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and Arriverr has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. Arriverr’s Terms remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

6.2 Handling Orders

• When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.

• Sellers are required to meet the delivery time they specified when creating their Gigs or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller's level.

• Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.

• The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.

• Users are responsible for scanning all transferred files for viruses and malware. Arriverr will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

• Buyers may use the "Request Revision" feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller's description on their Gig Page or they do not match the requirements sent to the Seller at the beginning of the Order process.

6.3 Reviews

• Reviews provided by Buyers are an essential part of Arriverr's rating system. To Learn more about Arriverr’s review system, please see here.

• Reviews will not be removed unless there are clear violations of our Terms.

• To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.

• Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.

• Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.

• Work Samples are added to a Seller's Gig gallery on their Gig Page if the Buyer chooses to publish the Work Sample while providing a public feedback review. Work Samples are the delivered images and videos sent to a Buyer in a delivery message.

7. Arriverr Logo Maker

Arriverr Logo Maker allows certain Sellers to offer various original logo designs (each, a “Logo Design”) for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use license (as further detailed below) to the Logo Design embedded with their brand name.

Fiverr Logo Maker Sellers are chosen manually by Fiverr editors through an ongoing review process based on quality of designs, seniority, volume of sales, high ratings, exceptional customer care, high order completion rate and more. We may use automated systems that analyze Sellers uploaded Logo Design to help detect and prevent infringement or other illegal content, as well as limit the number of active Logo Designs each Seller can offer.

By uploading a Logo Design to Arriverr Logo Maker you represent and warrant that it is your original work, you exclusively own all rights to such design, and it does not infringe any third party rights. You further warrant that such design was never sold before to anyone and that you will not offer it for sale outside of Arriverr Logo Maker.

7.1 Editing Tool Commercial Use License

In addition to purchasing a Logo Design, Buyers can purchase a package that allows them to create one or more Logo Design variations with the Logo Maker's editing tool. When purchasing a package that offers the Logo Maker's editing tool, Arriverr grants Buyers a remunerable, non-exclusive, non-transferable, non-sublicensable, and personalized right to access the Logo Maker’s editing tool for the purpose of editing the Logo Design.

Please note that reselling the Logo Design and/or Logo Design variations is forbidden and may result in restrictions to your account. Arriverr reserves the right to provide you with generally available updates to the editing tool and/or terminate the service at its sole discretion.

7.2 Logo Design Commercial Use License

When an Order through the Logo Maker is completed, and subject to payment, the Seller grants the Buyer a worldwide, royalty-free, non-sublicensable, non-exclusive, irrevocable license to use the Logo Design embedded with the Buyer’s brand name for any purpose, except for any illegal, immoral or defamatory purpose. There is no warranty, express or implied, with the grant of this license, including with respect to fitness for a particular purpose. Neither the Seller nor Arriverr will be liable for any claims, or incidental, consequential or other damages arising out of this license, the Logo Design or the Buyers use of the Logo Design. For the avoidance of doubt, the Seller retains all ownership rights to the Logo Design, and no ownership or copyrights are granted to the Buyer.

8. User Conduct and Protection

Arriverr enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value.

Arriverr maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Arriverr. This section relates to the expected conduct users should adhere to while interacting with each other on Arriverr.

To report a violation of our Terms, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

8.1 Basics

• Requesting or providing email addresses, third party messaging applications, telephone numbers or any other personal contact details to communicate outside of Arriverr in order to circumvent or abuse the Arriverr messaging system or Arriverr platform is not permitted.

• Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

• Arriverr does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.

• Arriverr does not provide protection for users who interact outside of the Site.

• All information and file exchanges must be performed exclusively on the Site.

• Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.

• You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.

• Users may not submit proposals or solicit parties introduced through Arriverr to contract, engage with, or pay outside of Arriverr.

8.2 Orders

• Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.

• Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.

8.3 Gigs & Seller Page

• Sellers warrant that any content included in their Services, Gig Page and Seller Page, is original work conceived by the Seller and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, Gig Page or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Gigs.

• Users may report Gigs, that may be in violation of Arriverr’s Terms based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs) through our reporting system or to Customer Support.

• Arriverr will respond to clear and complete notices of alleged copyright or trademark infringement. If you are reporting copyright or trademark infringement, see our designated Intellectual Property Claims Policy here.

8.4 Reporting Violations

If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us . To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Any misuse of our reporting system, as further detailed here, may result in a restriction or a permanent suspension of the related accounts.

8.5 Violations

• Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affect your eligibility to certain benefits and tools, remove your Gigs from our listings or lead your account to becoming permanently disabled.

• If we have taken action against a user’s account or a Gig(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.

Non-Permitted Usage

• Adult Services & Pornography - Arriverr does not allow any exchange of adult oriented or pornographic materials and services.

• Inappropriate Behavior & Language - Communication on Arriverr should be friendly, constructive, and professional. Arriverr condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.

• Phishing and Spam - Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services  or Orders.

• Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Arriverr will not be protected by our Terms of Service.

• Authentic Fiverr Profile - You may not create a false identity on Arriverr, misrepresent your identity, create a Arriverr profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Arriverr reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).    

• Intellectual Property Claims - Arriverr will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.

• Fraud / Unlawful Use - You may not use Arriverr for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.

Abuse and Spam

• Multiple Accounts - To prevent fraud and abuse, users are limited to one active Arriverr account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Arriverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Arriverr’s Terms may be a cause for permanent suspension of all accounts.

• Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Arriverr. This includes creating new multiple accounts to harass members through our message or ordering system.

• Selling Accounts - You may not buy or sell Arriverr accounts.

8.6 Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Arriverr's Dispute Centre department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

8.7 Content Moderation, Notices and Appeals

• Arriverr is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms.

• If Arriverr takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.

• We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.

• If you have your place of establishment or are located in the European Economic Area (EEA), you may select a out-of-court dispute settlement bodies that have been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.

• We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.

• The decisions of Dispute Settlement Bodies are not binding on either party.

8.8 Proprietary Restrictions

The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by Arriverr and protected by copyright, trademark, and other intellectual property laws. Arriverr®, Gig® and Gigs® are all registered trademarks owned exclusively by Arriverr. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by the Terms. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Except for the limited right to use the Site according to these Terms of Service, Arriverr owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.

8.9 Feedback Rights

To the extent that you provide Arriverr with any comments, suggestions or other feedback regarding the the Site, as well as other Arriverr products or services (collective, the “Feedback”), you will be deemed to have granted Arriverr an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Arriverr is under no obligation to implement any Feedback it may receive from users.

8.10 Confidentiality

Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the Services, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the Services; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.

9. User Generated Content

User Generated Content ("UGC") refers to the content uploaded by users as opposed to content created by the Site. All content uploaded to the Site by our users (Buyers and Sellers) is User Generated Content. Arriverr does not proactively check UGC for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Site, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Violating content may be removed or disabled.

Furthermore, Arriverr is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Verified Freelancers, Top Rated Sellers, Arriverr Choice, offer Promoted Gigs or otherwise). We provide no warranty with respect to Services on Arriverr, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.

By offering a Service, the Seller undertakes that they have sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on Arriverr. Sellers advertising online their Services, including Gig Page, Seller Page, or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Gig or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller's account.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement or trademark infringement - please see our Intellectual Property Claims Policy which forms an integral part of the Terms. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

10. Ownership

Ownership and limitations: When purchasing a Service on Arriverr, unless clearly stated otherwise on the Seller's Gig page/description or in the Custom Offer, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights (to the extent permitted by applicable law) therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to the Terms, assigns all right, title and interest in and to the delivered work to the Buyer. Some Gigs (including for custom created work) charge additional payments (through Gig Extras) for a Commercial Use License. This means that if you purchase the Gig for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Gig Extra and will have broader rights that cover your business use.

For Voice Over Gigs, when the work is delivered, and subject to payment, the Buyer is purchasing basic rights (which means the Buyer is paying a one time fee allowing them to use the work forever and for non-commercial purposes). If you intend to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Gig Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Gig Extra. For further information on the type of buy-outs, please read below.

Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Arriverr, including Gig texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Arriverr for no consideration for marketing purposes and/or other purpose relevant for the operation and function of the Site.

10.1 Voice Over Commercial Buy-Out

When purchasing a Voice Over Service, the Seller grants you a non-commercial, perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over. This excludes any commercial use, including radio, television and internet commercial spots.

By purchasing a Commercial Rights (Buy-Out) with your Order, in addition to the basic rights, the Seller grants you with a license to use the Voice Over for any commercial promotional and non-broadcast purposes for such period agreed with the Seller (and unless agreed otherwise - in perpetuity). Commercial, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-profit product or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.

By purchasing a Full Broadcast Rights (Buy-Out) with your Order, in addition to the Commercial Rights, the Seller grants you with a license for full broadcasting for such period agreed with the Seller (and unless agreed otherwise - in perpetuity). Full Broadcasting includes internet, radio, and TV "paid channels", such as (by way of example), television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.

This Buy-Out is subject to Arriverr's Terms. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor Arriverr will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

10.2 Commercial Use License

By purchasing a “Commercial Use License” with your Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to Arriverr’s Terms. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor Arriverr will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

11. Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER ARRIVERR NOR ANY PERSON ASSOCIATED WITH ARRIVERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Machine Translation

Certain user-generated content on the Site has been translated for your convenience using translation softwares powered by Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.

Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.

The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.

13. Limitation on Liability

PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL ARRIVERR, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Arriverr, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

14. Deactivate and Disable Account

• Arriverr reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.

• Violation of Arriverr's Terms may get your account permanently disabled.

• Users with disabled accounts will not be able to sell or buy on Arriverr and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.

• Users may also deactivate their account with Arriverr at any time from their account settings. Users that deactivate their account will still be responsible for any outstanding payment obligations.

• Any provisions of the Terms that relate to the relation between a Seller and a Buyer regarding Orders on Arriverr will remain in effect even after you deactivate your account, or after your access to Fiverr is disabled.

15. Security Features

• Users have the option to enable account Security features to protect their account from any unauthorized usage.

• Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

16. General Terms

16.1 Changes to these Terms

• Arriverr may make changes to these Terms from time to time. When these changes are made, Arriverr will make a new copy of the Terms available on the respective page.

• You understand and agree that if you use Arriverr after the date on which the Terms have changed, Arriverr will treat your use as acceptance of the updated Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account.

• Arriverr may change these Terms due to changes in the Site, the Site's policies, the services and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

16.2 Indemnification

To the fullest extent possible pursuant to applicable law, you agree to defend, indemnify, and hold Arriverr harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees) arising from: (1) your violation of any of these Terms or any other Arriverr Terms, policies and standards; (2) your violation of any third-party right, including any intellectual property right, access rights, property, or privacy right; and/or (3) any other type of claim that your Gig Page, Seller Page, Services, your profile and/or your use of the Site or Arriverr services caused to a third party, provided that Fiverr acts with reasonable professional diligence. Arriverr reserves the right to handle its legal defense however it deems fit—even if you are indemnifying Arriverr—in which case you agree to cooperate with Arriverr so it can execute its strategy.

16.3 Severability

If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Arriverr’s failure to enforce any part of the Terms is not a waiver of its right to later enforce that or any other part of the Terms.

16.4 Entire Agreement

Our Terms constitute the entire agreement concerning the subject matter therein, and supersede any other agreement regarding the Site or services.

16.5 Interpretation

• Any heading, caption or section title contained herein, and/or any explanation or summary columns, is provided only for convenience, and in no way alters and/or amend the provisions within the Terms nor shall it legally bind us in any way.

• The original language of the Terms is English. Arriverr makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail. For consumers only, if you are residing in the EEA, the interpretation more favorable with the consumer shall prevail.