Payment Terms

Last updated: July 2024

 The following terms (these “Payment Terms”) govern payments you make or receive through www.arriverr.com (the “Site”), operated by Arriverr International Ltd.

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Arriverr’s General Terms of Service, as applicable (collectively, the “Terms of Service”).

1. Key Terms

Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.  

Arriverr Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled Orders.

Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Arriverr platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with Arriverr Balances.

 Revenue is the money that Sellers earn from completed Orders (or in case of Hourly Contracts, completed Weekly Reports) and can either withdraw or use to purchase on Arriverr, subject to these Terms. 

2. Receiving Payments

2.1 General

• Each Gig you sell and successfully complete, accredits your account with revenue equal to 96% of the purchase amount.

• On Hourly Contracts, the Services detailed in each Weekly Report you successfully complete, accredits your account with revenue equal to 96% of the Hourly Rate for the number of hours on the completed Weekly Report. 

• Each Logo Design you sell through the Logo Maker accredits your account with revenue which will be calculated according to a tier-based earning model. Regardless of the package type that was purchased, each tier will earn a fixed percentage of every sale— the lowest tier earning the smallest percentage (6%) and the highest earning the largest (20%). Each tier represents the earning percentage you can make for every sale. Tiers are based on your overall sales on Logo Maker for the last 12 months. Your tier will be recalculated on a monthly basis, on the first day of each month.

• Arriverr accredits Sellers once an Order, or Weekly Report for Hourly Contracts, is completed. See the "Orders” section in the Terms of Service for more information    .

• If an Order, or Weekly Report for Hourly Contracts, is canceled (for any reason), the funds paid will be returned to the Buyer’s Arriverr Balance. 

• Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Gig Page, the Logo Maker order page, or otherwise agreed between Seller and Buyer, is inclusive of all such taxes and charges that may apply to the Sellers.

• Appointment as Limited Payment Collection Agent: Seller hereby appoints Arriverr as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Arriverr shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Arriverr (or its Payment Services Provider, as applicable), and Arriverr (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Arriverr (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Arriverr and not the Buyer directly. Seller agrees that Arriverr may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Arriverr may deem necessary or prudent.

• Arriverr partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Arriverr Balances. All payments services in connection with the withdrawal of funds on the Arriverr platform are performed by Arriverr’s Payment Services Providers.

2.2 Withdrawing Revenues

• To withdraw your revenue, you must have an account with at least one of Arriverr's Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with Arriverr’s Payment Services Provider. All payment services, including withdrawal services, will be provided by Arriverr’s Payment Services Provider.

• Your Arriverr profile can be associated with only one account from each Arriverr withdrawal method. A Payment Service Provider withdrawal account can be associated with only one Arriverr profile.

• Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 10 days after the Order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the Order is marked as complete.       

• Sellers may withdraw their revenues using one of Arriverr’s withdrawal options (see Withdrawal Method section below regarding withdrawal fees). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.

• For security concerns, Arriverr may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple Arriverr accounts to a single withdrawal provider. 

• Withdrawals can only be made in the amount available to you.

• Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers.

• Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun. 

• In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by Arriverr’s Payment Services Providers. Your Arriverr Balance is always derived from its US$ value and, therefore, the local currency amount of your Arriverr Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in US$.

• Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Arriverr's approval.

2.3 Withdrawal Methods

Below are the applicable withdrawal methods and withdrawal fees as charged by the Payment Services Providers: 

• Withdraw to your PayPal Account - US$0 Fee*. For a list of PayPal services by country.

• Local Bank Transfer (LBT) - US$2 per transfer*. Available worldwide.

• Direct Deposit (ACH) - US$1 per transfer*.Available only in the US.

* Payment Services Providers may apply additional fees based on your location and currency.

3. Purchasing 

3.1 General 

• Buyers pay Arriverr to create an Order from a Seller’s Gig Page or Custom Offer or through Logo Maker.

• Arriverr partners with Payment Services Providers for the purpose of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Arriverr Balances. All payment services in connection with the collection of funds on the Arriverr platform are performed by Arriverr’s Payment Services Providers.

• Arriverr serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Arriverr (or its Payment Services Provider, as applicable), and Arriverr (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Arriverr (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Arriverr and not the Buyer directly. 

• In most locations, purchases on Arriverr can be made by using one of the following payment methods: Credit Card, PayPal or existing Arriverr Balance. Additional payment methods may apply in certain locations.

• Service fees on Arriverr cover administrative fees.

• Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. As of June 2024, the service fees for Gigs are 5.0% of the purchase amount. For purchases under US$100 an additional US$3 small order fee will be applied.

• In case you have an available Arriverr Balance, it will be automatically used to pay for your next purchase.

• You may not offer Sellers to pay, or make payment using any method other than through the arriverr.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

• You agree to receive invoices and/or payment receipts from Arriverr in electronic form as PDF documents, by email or through the Site This Feature Role Out Soon.

• To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Arriverr or Arriverr’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Arriverr is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.

• By using any payment method and/or providing payment details for making purchases on Arriverr, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Arriverr; and (d) such actions do not violate any applicable law.

3.2 Purchasing through Arriverr Logo Maker Role out Soon

• All Logo Designs have a fixed US$ price and can be purchased either in the basic logo package or in additional packages as indicated in the Logo Design Order Page.

• Before completing an Order, you will be able to preview a watermarked version of the Logo Design embedded with your brand name, and to further modify the Logo Design using the editing tools. Once payment has been made, Orders of Logo Designs may not be canceled. 

• You can also purchase redesign services from the Seller who created the Logo Design. The price of such redesign services is determined by the Seller and a service fee will be charged solely for the additional redesign services. For cancellations of logo redesign services, please refer to the “Disputes and Cancellations” section below. 

3.3 Local Currencies 

• You can pay on Arriverr in several different currencies. For your convenience, prices will be rounded up to the closest number. At checkout, you will see the accurate amount to be paid. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by Arriverr’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment. 

• Note that all prices on Arriverr are derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in US$ by changing their currency.

• Your Arriverr Balance is always valued in US$, even if it is displayed in a non-US$ currency. Therefore, should you choose to view your Arriverr Balance in any currency other than US$, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same US$ value. Users always have the option to view their Arriverr Balance in US$ by changing their selected displayed currency.

 4. Taxes

• Arriverr may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Arriverr will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount Arriverr will be required to withhold will be deducted from the Seller’s revenue, as required by applicable laws. 

• Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Buyer before payment.

• Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. 

5. Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Arriverr's Customer Support department for assistance here.

5.1 Basics

• Order, or for Hourly Contracts - Weekly Report, cancellations can be performed on Arriverr, when eligible, by Arriverr (via Customer Support or otherwise) or through the Resolution Center. 

• Filing a transaction dispute or reversing a payment through your payment provider or your bank, after an Order, or for Hourly Contracts - Weekly Report, is accepted and delivered, is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

• In the event that you encounter an issue related to Services, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.

• Arriverr, through its Payment Services Provider, reserves the right to cancel Orders or place funds on hold for any suspected fraudulent transactions made on the Site.

• All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.

• If an Order is cancelled (for any reason), the funds paid will be returned to the Buyer’s Arriverr Balance.

• Revisions to deliveries can be performed by Sellers based on the Seller’s Gig and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.

• Requests for revisions can be performed through the Order Page while the Order, or for Hourly Contracts - Weekly Report, is marked as Delivered.

• Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

5.2 Order Cancellations

• Arriverr encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.

• Eligibility for requests to Arriverr to cancel an Order will be assessed by Arriverr based on a potential misconduct, violations of our Terms of Service and/or our Community Standards and improper usage of the Arriverr delivery system. See below for Order specific eligibility.

• Completed Orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 10 days after the Order (or Milestone) is marked as complete. Please be advised that Orders cannot be partially cancelled (i.e. we can only cancel the entire Order when it is justified). For Hourly Contracts, completed Weekly Reports, may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 7 days after the Weekly Report is marked as Complete.

• In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed Order even after 10 days have passed from its completion. For Hourly Contract, our Customer Support team may cancel a completed Hourly Report even after 7 days have passed from its completion. In such cases, the amounts paid for the canceled Order (or Weekly Report for Hourly Contract) will be returned to the Buyer’s Arriverr Balance and will be deducted from the Seller’s Arriverr Balance or, if there are no sufficient amounts in the Seller’s Arriverr Balance, from future revenues of such Seller. 

• For Orders made through the Arriverr Logo Maker, once payment has been made, Orders of Logo Designs may not be cancelled. 

• Orders are not eligible to be canceled based on the quality of Service/materials delivered by the Seller if the service was rendered as described in the Gig Page or as agreed between Seller and Buyer. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

• You must use Arriverr Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders, or Weekly Reports, where the Buyer has failed to inform their Seller of issues related to the Seller’s Service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of Arriverr.

• Any non-permitted usage of Arriverr encountered during an Order, after being reviewed by our Customer Support team, may result in the Order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Arriverr’s Terms of Service.

• Arriverr will cancel Orders, - Weekly Report, based on, but not limited to, the following reasons:

Active Orders (after requirements were submitted to the Seller and before the Seller delivers on Arriverr):

• The Seller is late and unresponsive for more than 24 hours while the Order is marked as Late.

• Users are abusive towards the other party through threats of low ratings or leveraging Order materials (such as logins, personal information) against each other.

• Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.

• The user is no longer an active Arriverr user due to Terms of Service violations or closure of their account.

Delivered Orders (after the Seller clicks Deliver Now and before the Order is marked as completed): 

• The Seller uses the delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account. 

• The Seller delivers no files and/or proof of work related to the agreed upon Order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team. 

• The Seller requests additional payments, on or off the Arriverr platform, by withholding the final delivery of services directly related to the agreed requirements.

• The Seller is withholding the final delivery of services for improved ratings. 

• Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements. 

• Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.

Completed Orders, or completed Weekly Report (after the order is marked as complete and before the 10-day limitation):

• Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

• Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Gig Page and cannot be retroactively included once the Order is completed for over 10 days.

• Arriverr Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the Order to be marked as complete.

5.3 Chargebacks 

Arriverr reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, Arriverr (or one of Arriverr’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

5.4 Refunds

• Arriverr does not automatically refund payments made for canceled orders - canceled Weekly Report, back to your payment provider. Funds from cancellations are returned to the Buyer's Arriverr Balance and are available for future purchases on Arriverr. 

• Refunds from Buyer’s Arriverr Balance (i.e. refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

• Sellers may offer a partial refund with respect to a specific Order or Weekly Report to the Buyer. Upon acceptance by the Buyer of such partial refund, the amount will be automatically refunded to the Buyer‘s payment method. In the event that Arriverr will not be able to refund the agreed amount to Buyer’s payment method, such amount will be added to Buyer’s Arriverr Balance.

6. General Terms

6.1 Modifications

• Arriverr may make changes to these Payment Terms from time to time. When these changes are made, Arriverr will make a new copy of the terms available on this page.

• You understand and agree that if you use Arriverr after the date on which the Payment Terms have changed, Arriverr will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account. For more information, see “How to deactivate or permanently delete your account”.

• Arriverr may change these Terms due to changes in the Site and in the usual course of developing our product and services, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

6.2 Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER ARRIVERR NOR ANY PERSON ASSOCIATED WITH ARRIVERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

6.3 Limitation on Liability

PROVIDED THAT ARRIVERR HAS ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL ARRIVERR, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, ARRIVERR AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Arriverr, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.